The Essential Guide to Workplace Mediation and Conflict Resolution

The Essential Guide to Workplace Mediation and Conflict Resolution
Nora Doherty, Marcelas Guyler


Rebuilding Working Relationships
9780749450199
Published date: April 2008
Paperback



The Essential Guide to Workplace Mediation and Conflict Resolution is a practical guide to help implement and succeed in workplace mediation and conflict resolution.

The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature, process, uses and skills for employing and using mediation. The authors examine what mediation is and how it can be successfully applied to resolve issues, by presenting a range of techniques and case studies.

Applicable to not only one-on-one conflict, but also at team and board room level, this is the book for you whether you are in the front line and have to anticipate, pre-empt or defuse conflicts in support of productive working relationships, are already a mediator or are training to become one.
REVIEWS :

This book is a comprehensive guide to the theory and practice of workplace mediation. Drawing on the authors' extensive experience and including a number of practical case studies, the book explains how mediation works and how it can help both to resolve individual conflicts and to build more effective working relationships.�
Mike Emmott, Employee Relations Adviser, Chartered Institute of Personnel and Development



Paperback, 208 Pages, Dimensions 234 x 153 MM Language English.
CONTENTS INCLUDE :

Part I Workplace mediation

1. So what exactly is workplace mediation?

2. An example of a breakdown in a workplace relationship: Wendy and Mark

3. Just how does mediation work?

4. Finding your way around conflict resolution: what is special about mediation?

5. How mediation can be used within organizations

6. Workplace mediation for teams

7. Team mediation and group dynamics

8. Introducing mediation into your workplace

Part II Mediation in action: case studies of real life workplace mediations

9. Case studies of workplace mediation between two employees

10. Case studies of workplace mediation with teams

11. Case Studies of workplace mediation for boardroom conflicts

Part III The philosophy and processes of mediation: in support of conflict managers and organizational development

12. Why do conflicts arise? Some universal, individual and interpersonal models

13. Why and how should managers respond to conflict?

14. The philosophy of mediation and the business of empowerment

15. ˜Beyond mediation': the culture of mediation and organizational development
About Authors
Nora Doherty

Nora Doherty is one of the UK leading independent consultants in the field of workplace mediation for businesses and organizations. She is the Director and founder of Professional Mediation Resolutions (PMR) Ltd who provide mediation training and independent mediators in UK and worldwide: contact via web page: www.workplacemediation.co.uk
Marcelas Guyler

Marcelas Guyler is a business trainer, communications and development consultant, workplace mediator, Managing Director of The Human Business Limited and principal consultant of MCRG (the Mediated Cultures and Resolutions Group).

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