Power of Customer Service - Group Facilitation Materials

Power of Customer Service - Group Facilitation Materials


Using the "three C's" of good customer service - Concern, Communication, and Competence, leading customer service expert Dr. Paul Timm brings to life the skills needed to enrich any customer service relationship.

Customer service comes from the inside of an individual. It comes from the desire to provide good service to everyone - whether they are a customer, co-worker, friend or relation.

The Power of Customer Service training program is not a lot of theory. In fact it is just the opposite. It provides how-to information that can be put to work immediately.

Complete with DVD or video, audio CD and book, you will learn the basics needed to help any organization master the skills to dramatically improve it's customer service.

We urge you to try this best-selling training program. It will help you when you are dealing with the ultimate boss in your organization - the customer!

This program comes complete with DVD, audiocassette and book.
Available in NTSC or PAL.

VIDEO VERSION ALSO AVAILABLE

Additional books ($34.95) and audioCDs ($34.95) available

Also available in Spanish



1002AD - DVD, Audio CD, Book Pkg. (23 min.) - $495.00



Perfect for training groups of any size the Group Facilitation Materials Package includes:

* the "The Power of Customer Service"DVD
* the book. "The Power of Customer Service"
* Group Facilitation Guide on a CD
* Facilitator Instructions on CD
* Fully Reproducible Participant Materials on a CD
* PowerPoint slides on a CD

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