Power of Customer Service - Group Facilitation Materials
Using the "three C's" of good customer service - Concern, Communication, and Competence, leading customer service expert Dr. Paul Timm brings to life the skills needed to enrich any customer service relati...
PUBLIC SAFETY AND LAW ENFORCEMENT CAREER GUIDE/JOB FINDING
02-DVD21 - TEENAGERS AND GANGS:A Lethal Combination
Gang violence plagues schools and pervades city streets. Both inner-city and suburban teenagers are confronted by it daily. This documentary-style program features former gang members and their stories. Each one views his/her experi...
THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE PERSONAL WORKBOOK