Basics of Profitable Customer Service

Basics of Profitable Customer Service






Companies with great customer service not only survive, they thrive. Those that provide poor customer service fail. In the video training program "The Basics of Profitable Customer Service you'll be given the tools necessary to make your business grow and prosper. Divided into segments, this video training program is designed to be used by both individuals for self-study and trainers in training sessions.

You'll learn:

* The ten dimensions of service quality
* How to develop a caring attitude toward your customers
* The 13 strategies to becoming a better listener
* The VIN and Serv philosophy of high quality customer service
* Techniques to keep your customers coming back

Loaded with graphics and vignettes, The Basics of Profitable Customer Service should be required viewing for everyone in the organization.

This program comes complete with DVD or video, audio CD and booklet. Available in NTSC or PAL. 35 minutes.



1024AD - DVD, Audio CD, Book Pkg. (35 min.) - $249.95



















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