Administrative Procedures for the Canadian Office, Eighth Canadian Edition
(Paperback)
by Lauralee Kilgour (Author), Edward Kilgour (Author), Blanche Rogers (Author), Sharon Burton (Author), Nelda Shelton (Author)
* Paperback: 504 pages
* 8 edition (July 31 2009)
* Language: English
* ISBN-10: 0136139116
* ISBN-13: 9780136139119
Administrative Procedures for the Canadian Office, Eigth Edition prepares students for the competitive, diverse and global business environment faced by administrative assistants in the Canadian office. This new edition equips students with the technical competencies and soft skills necessary to succeed as an administrative assistant.
One of the best selling and longest running Canadian textbooks in professional office administration, Administrative Procedures for the Canadian Office, provides you with the skills you need for the competitive business environment. The Eighth edition maintains its skills-based approach and lead as a comprehensive resource to prepare you to start your career as an office professional.
Soft skills are key to your success as an office administrator, and Administrative Procedures for the Canadian Office continues to emphasize this in the Eighth edition by including new and updated material on conflict management, business ethics, interpersonal communications, customer service and telephone skills. New self-check questions in every chapter allow you to evaluate your knowledge throughout different stages of your course.
Advances in technology and business are integrated throughout the text to ensure that you are up to date on the best and most current practices. A companion website accompanying this book gives you additional resources to support and enhance your studies. Visit www.pearsoned.ca/kilgour where you will find Working Papers to apply your skills, quizzes to test your knowledge, grammar and spelling practice, weblinks and more!
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